Online Services

From 1st November 2023, GP practices have been asked to provide you with access to your full medical record going forward via the NHS app, NHS or practice website, if you have a suitable login.

Your GP medical record contains consultation notes based on conversations between you, your GP and their team: medicines prescribed to you; all test results including hospital investigations; allergies; vaccines; and your medical conditions along with documents that may have been sent from local hospitals, clinics or other agencies, eg the police. There is likely to be sensitive and personal information within your medical record.

We are supportive of providing you with access to your record, however, there are significant risks associated with a blanket policy where all patients over 18 have immediate access to their future notes. We wish to do this safely, and grant patients access in a systematic manner, allowing the GP to review notes before release and therefore protect vulnerable patients.

It is important that patients are aware of the potential risks involved in having such confidential data either on a smartphone or online if other people might have access to that information through their devices.

Patients should also be aware that these documents may, at times, contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn’t clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example.

Should you wish to discuss any of the above, then please book a routine appointment with you GP.

Access to prospective notes can be granted by written request to the practice and we have attached the form for your completion should you wish to apply.

We ask that you do not call the surgery to discuss prospective online access as we need to keep the lines clear for clinical queries.

Any requests for access need to be via the forms below, which can be brought into the surgery or emailed to us.

If you have any other questions about access please send these via email or letter.

Please follow this link to the prospective access application form.

Why use our Online Services?

Lindfield Medical Practice would like to encourage more of our patients to sign up for online services. With 24 hours a day access via a computer or mobile phone app you can access the following facilities via your online account

Book Appointments 
With up to 4 weeks worth of available GP appointments to choose from you can book online for a time that is convenient for you.

Cancel Appointments 
No longer need your GP appointment? Via online services you can login and cancel your booking.

Future Appointments 
Forgotten when you are due to come in for your appointment? Your online account records all future appointments. You can also view past appointments.

Current Medications 
You can view regular medication and order your medication online. This request will come through to the  Practice and will be processed within 3 working days.

Blood Test Results

Once your GP has reviewed your results, you will be able to view them yourself.

Changes to your Record 
You can change the Pharmacy we send your prescription to, change your address details, change your contact details and change your account password at the click of a button.

How to sign up for Online Services

At registration:

Consent is included in the Registration form. Please note that we are unable to give you your online login details at the time of registration as the system will not allow us to do so until we have received your patient information from your previous GP Practice, this can take up to 7-10 days. When your patient information has been received we will send you an email asking you to verify your email address. Once this has been done we will send you a username and password to access online services via a link on the front page of our website.

Already a registered patient:

To access online services you will need to come into the surgery and complete an online access application form. Please bring ID verification such as a driving license or passport. You will then be provided with an online username and password. Once you have these, you will be able to access your online account from our website, please note that you will need to change your password when you first use your account.

How do I get online access?

There are two methods available to get online access to your NHS GP Services.

1) Download the NHS App. The app will take you through a process of verifying your identity via documents such as your driving license or passport.

2) Visit the surgery and tell reception that you would like online access. You will be asked to provide proof of ID, such as your driving license or passport and you will be issued with a username and password. 

You will then be able to gain access to the NHS System Online application via our website.

If you already have registered for NHS System Online, you can access it by using the link below.

Access NHS System Online by clicking here


The NHS has produced a Patient Guide to Accessing your Detailed Online Records

Download the Guide


You can now use eConsult to communicate with us.

eConsult will lead you through a series of questions to help you with your conditon or query.

If the query is sent to the surgery, it will be seen by one of our GPs and you will get a response back from us by the end of the next working day.

Proxy Access

This is a facility where parents and carers are authorised to have online access to book appointments and request medication for children or the people they care for.

If proxy access is granted under parental responsibility this access will cease automatically when your child turns 13 years of age.

If the child who has reached 13 years of age still wishes their parent to have access to their online records this form will need to be completed and signed by both the patient and their representative (parent). Link to request for proxy access form.  Both parties will then need to come into the surgery with the necessary ID, as detailed in the Proof of Identity table on page 6 of the form. If this is then granted, access will be reinstated and will automatically cease when the patient turns 16 years of age.

Should a young person who has reached 13 years of age ,wish to have their own online access, they need to complete this form Link to request for Systmonline access and bring it into the surgery with the necessary ID, as detailed in the Proof of Identity table on page 3 of the form. If they are aged between 13-16 years of age, the request will be passed to their GP for assessment of competency.

Any patient or carer wishing to have proxy access will need to have their own Systmonline account. If they do not, this form should be completed and brought into the surgery with the appropriate ID. Link to request for Systmonline access